Shipping policy

FreshUp Shipping & Delivery

When you’re running on empty, the last thing you have time for is chasing down a missing package or guessing when your order will arrive. We believe in total transparency, so here is exactly how our shipping process works.

Order Processing Time Once you place your order, we get straight to work. All orders are processed and prepared for dispatch within 1 to 2 business days. You will receive a confirmation email with your tracking details the moment your package leaves our fulfillment centre.

UK Delivery Times & Rates We are proud to serve mums across the United Kingdom. We partner with reliable, tracked courier lines to ensure your package arrives safely.

  • Standard UK Tracked Delivery: £4.99

  • Estimated Arrival: 5 to 10 business days after dispatch

Please note: Business days do not include weekends or UK Bank Holidays.

Tracking Your Order No guessing games. Once your FreshUp order ships, you will receive a tracking number via email. You can use this to keep an eye on your delivery every step of the way. If you haven't received your tracking number within 3 business days of ordering, please check your spam folder or email us directly at hello.freshup@outlook.com.

International Shipping At this time, FreshUp exclusively ships within the United Kingdom to ensure the fastest, most reliable delivery for our local customers. We are currently not shipping to the US, Canada, or Europe, but plan to expand soon!

Address Errors or Missing Packages Mum brain is real—we completely understand! If you accidentally entered the wrong shipping address at checkout, please email us at hello.freshup@outlook.com within 12 hours of placing your order. We process orders quickly, but we will do everything we can to catch it and update the address before it ships out.